Last updated: April 2026 · Applies to the Kapizox mobile app (Android & iOS)
1
Send a deletion request by email
Email us at support@kapizox.com with the subject line "Account Deletion Request" and include:
- • Your registered email address
- • Your registered phone number
- • Your KAP ID (visible on your profile)
2
We verify your identity
We will verify that the request is from the account owner within 2 business days. We may ask for a confirmation reply from your registered email address.
3
Account is deleted
Once verified, your account and all associated data will be permanently deleted within 7 business days. You will receive a confirmation email when the deletion is complete.
What gets permanently deleted
- Your profile — name, email, phone number, bio, photo
- Your portfolio photos and cover images (removed from Cloudinary)
- Your packages, awards and social links
- Your booking history (as client or creator)
- Your reviews and ratings
- Your account credentials and login access
What may be retained temporarily
- Transaction records may be retained for up to 90 days for legal and financial compliance
- Anonymised aggregate data (no personal identifiers) may be retained for analytics
- Data required by Indian law may be retained for the period mandated by applicable regulations
If you have any questions about your data or the deletion process, contact us at support@kapizox.com. For more details on how we handle your data, read our Privacy Policy.